4D Pipeline - Public Privacy and Cookies Policy

Effective Date: May 14, 2025

Introduction

4D Pipeline ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy notice describes how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, software solutions, and any other digital platforms operated by us (collectively, the "Services").

This privacy policy applies to personal data collected from potential customers ("you") via our website, events, social media, and other marketing channels. Since we provide consultancy and software development outsourcing services, we do not collect product usage data - only marketing-related information.

For the purposes of the GDPR, 4D Pipeline is the “data controller” of your personal data unless otherwise specified.

Definitions

For the purposes of this Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 4D PIPELINE, San Jose, California, USA;.
Account means a unique account created for You to access our Service or parts of our Service.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: California, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Website refers to 4D Pipeline, accessible from https://www.4dpipeline.com/
Service refers to using any of our development services OR in using our Website OR in any services we provide or may provide for you. It also may include the potential service of hiring or employing You.
Usage Data refers to data collected automatically, either generated by the use of this website, Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the website or service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Legal Basis for Processing (GDPR Compliance)
For individuals in the EU, our legal bases for processing personal data are:

Consent: When you provide us with your personal data for marketing purposes (e.g., signing up for newsletters).

Legitimate Interest: When we contact potential customers who have previously interacted with us in a business context.

We rely on your explicit consent when you provide your personal data for direct marketing purposes, such as subscribing to newsletters or downloading gated content or contacting us.

In some cases, such as when you are an existing customer or a relevant business contact, we may rely on our legitimate interest to send you information about services that are similar to those you’ve engaged with previously.

You have the right to object to this processing at any time by using the unsubscribe link or by contacting us at privacy@4dpipeline.com.

Collecting and Using Your Personal Data

We collect and process the following types of Personal Data:

Contact Information: Your name, email address, phone number, and any other contact details you provide when you interact with our Services.
Professional Information: Your job title, company name, and industry sector if you engage with us for business purposes.
Usage Data:
- Usage Data is collected automatically when using the Service.
- Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
- When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
- We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Technical & Project Information: Details about the needs you have for any projects with us, this may include designs, ideas, tasks, technologies and more.
Information you provide when you contact us for support, feedback, or inquiries, including the content of your communications.Inquiry and Communication Data:
Data Analytics, Tracking Technologies, and Cookies Usage:
- Document Interaction Analytics (HubSpot):
  - We use HubSpot as our CRM and marketing automation platform. It helps us manage communications, track document engagement, and deliver relevant content. When you interact with our emails or access shared documents, HubSpot may collect data such as email opens, time spent viewing, pages accessed, and downloads. This allows us to better understand your interests and improve our services, such as to improve the relevance and timing of our sales conversations and proposals. We do not use this data for automated decision-making or profiling.
  - We do not use your data for automated decision-making, including profiling, as defined under Article 22 of the GDPR.
  - We rely on your explicit consent for direct marketing unless you are an existing customer or someone we have met or interacted with previously, in which case we may rely on our legitimate interest to inform you about relevant services or send marketing or other communication to. You can object to marketing at any time.
  - If you are based in the European Economic Area (EEA), you will be asked for your consent before we enable such tracking.
  - You may withdraw your consent at any time by using our cookie settings link, contacting us at privacy@4dpipeline.com , or using unsubscribe/opt-out mechanisms provided in our communications.
  - For more information on Hubspot and related marketing communication, please see HubSpot’s Privacy Policy (https://legal.hubspot.com/privacy-policy).
  - Further detail are found in the How Cookies are used Section.

Cookies and Tracking Technologies:

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
- Hubspot Cookies. We use tracking technologies provided by HubSpot CRM to monitor engagement with documents sent via email or accessed through our platform. This may involve cookies or similar identifiers embedded in links. You can manage your consent to such tracking via our cookie banner or by contacting us directly.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Your Choices Regarding Cookies: You can manage or withdraw your cookie preferences at any time through our cookie banner, available on your first visit or via the footer of our website.
After your first visit, if You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

-For the Chrome web browser, please visit this page from
Google: https://support.google.com/accounts/answer/32050
-For the Internet Explorer web browser, please visit this page from
Microsoft: http://support.microsoft.com/kb/278835
-For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
-For the Safari web browser, please visit this page from
Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
-For any other web browser, please visit your web browser's official web pages.

How We Use Your Information

We process your personal data under the following lawful bases, depending on the context:

To provide, improve, and maintain our Core Services.
To communicate with you about your use of our Services, to respond to your inquiries, and for customer support purposes (including questions, assistance, communicating, complying with customers’ requests etc.).
To conduct business with you if you represent an entity engaging in a contractual relationship with us.
To manage Your Account: to manage Your registration as a user of the Service.
In the case where you are applying for employment – we will keep your details on file to review your job application.
For marketing and promotional activities, where you have agreed to receive such communications.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless.
For Sales and Data Analytics purposes, we associate sales and account information to your name and company, we may use Hubspot to track your visit (if allowed).
Sending newsletters, promotional materials, and marketing communications.
Responding to inquiries and requests for consultancy/software outsourcing services.
Understanding potential customer interests to improve our offerings.
Use of aggregated or anonymized data for Services improvement and further development.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about
unless You have opted not to receive such information.
To comply with legal obligations and to enforce our terms and conditions.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
To find your name and profile on third-party-social media, in particular LinkedIn.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Security, cyber protection, and fraud detection.

Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and applicable regulations.

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform services on our behalf, under strict confidentiality agreements.
Business partners, if you have consented to such sharing.
Technology services and products, for example, Atlassian Jira, Confluence, File Systems, Hubspot, and related Cloud and other products that we use as part of our development and services.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Competent law enforcement, regulatory, or other government agencies as required by law or for the purposes of reporting any actual or suspected breach of applicable law or regulation.
Other legal requirements. The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your Rights

Depending on your location, you have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your personal information, or to object to certain uses of your personal information.
Specifically, if you are located in the EEA, UK, or another jurisdiction with similar data protection laws, you have the following rights:

∙The right to access your personal data
∙The right to rectify inaccurate or incomplete data
∙The right to request erasure of your data (“right to be forgotten”)
∙The right to restrict or object to data processing
∙The right to data portability
The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@4dpipeline.com . We will respond to your request in accordance with applicable data protection laws.
If you are based in the EEA or UK and believe we are unlawfully processing your personal data, you also have the right to lodge a complaint with your local data protection authority.

Transfer of Your Personal Data

Since we operate globally, data may be transferred outside the EU to the United States and other regions. For EU customers, we ensure compliance with GDPR safeguards such as Standard Contractual Clauses (SCCs) and appropriate security measures.
Your information, including Personal Data, is processed at the Company's operating offices (based in the United States) and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

We use third-party service providers, including HubSpot (based in the United States), to help manage communications and analyze interactions. As part of these services, your data may be transferred outside the European Economic Area (EEA) to countries such as the United States. In such cases, we ensure that appropriate safeguards are in place, including reliance on Standard Contractual Clauses (SCCs) or service providers' participation in frameworks like the EU-U.S. Data Privacy Framework (where applicable).
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. We encourage you to review this privacy policy periodically for any changes.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

If you have any questions about this privacy policy or our privacy practices, please contact us at:
- Email: privacy@4Dpipeline.com
- By visiting this page on our website: https://www.4dpipeline.com/privacy-policy
- By phone number: +1 408 404 5405

Your privacy is of utmost importance to us at 4D Pipeline. By using our Services, you consent to the practices described in this policy.